Monitoring with response tracking for county service points and public offices across Nyanza and western Kenya. When a terminal goes down we see it on the dashboard before the branch picks up the phone: the alert is raised automatically and the wait never builds up. That is exactly what we work on: queue while the unit is down.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Real reviews from Kisumu clients.
"It turned out most of our delay was deciding who should go, not the drive. We fixed that in a week."
"The estimate of how many people met a dead terminal made the case for a second unit."
"Escalation now happens automatically. Nobody has to remember who to call at 07:00."
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Serving Kisumu with quality materials and certified professionals.
Detection, decision and repair timed separately.
Contacts, timings and fallbacks agreed in advance.
Translating downtime into people waiting.
Per-office availability and response breakdown.
Twelve-month trend and recommendations.
Illustrative images of the monitoring service.
Contact us today and receive fast, professional service.
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